RELAYDESK

Privacy Policy

1) Information We Collect

Effective Date: January 2026

RelayDesk (“RelayDesk,” “we,” “us,” or “our”) provides revenue operations support and automation services, including inbound lead capture, missed-call text-back, appointment scheduling support, and customer communication workflows for home service businesses. This Privacy Policy explains how we collect, use, and share information when you visit our website, contact us, or use our services.

We may collect the following categories of information:

Information you provide
Name, email address, phone number
Business name and related details you submit
Service address or location details if you choose to provide them
Any information you include in forms, messages, or requests

Communications and interaction data
Call information (for example: date/time of calls, call status, call duration, voicemail metadata)
Text message content and message metadata (for example: timestamps, delivery status)
Email messages you send us and our replies

Website and device data
IP address, browser type, device identifiers
Pages viewed and actions taken on our site
Cookies or similar technologies for analytics and performance

2) How We Use Your Information

We use information to:
Respond to inquiries and provide customer support
Provide, operate, and improve our services
Facilitate appointment scheduling and service communications
Maintain records for internal operations, quality assurance, and reporting
Detect, prevent, and address fraud, abuse, or security issues
Comply with legal obligations and enforce our terms

3) Text Messaging (SMS) Privacy and Consent

If you provide your phone number or otherwise contact us, we may send you text messages related to your inquiry, appointment scheduling, and customer support.

How you opt in

You may opt in to receive texts by:
Submitting a form on our website that includes SMS consent language, or
Calling or texting us first, or
Otherwise providing your number and consenting to receive messages related to your request

Message purpose
Messages are intended for customer care and operational communications such as responding to your inquiry, scheduling, confirmations, reminders, and service-related updates. We do not send unsolicited marketing texts.

Message frequency
Message frequency varies depending on your interaction and needs.

Carrier charges
Msg & data rates may apply.

Opt out
You can opt out at any time by replying STOP. After you opt out, you may receive one final message confirming your opt-out.

Help
Reply HELP for help, or contact us at [support@relaydesk.co].

No sale of consent
We do not sell, rent, or share phone numbers or SMS consent data with third parties for their marketing purposes.

4) How We Share Information

We may share information in the following ways:

Service providers
We use trusted vendors to operate our business (for example: website hosting, analytics, CRM tools, scheduling tools, and messaging/telephony providers). These providers may process information on our behalf only as necessary to deliver services to us.

Legal and safety
We may disclose information if required by law, legal process, or to protect the rights, safety, and security of RelayDesk, our users, or others.

Business transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

5) Cookies and Analytics

We may use cookies and similar technologies to:
Keep the website functioning properly
Understand website usage and performance
Improve content and user experience
You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6) Data Retention

We retain information only as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes. Retention periods vary depending on the type of information and the purpose for which it is processed.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) Your Rights and Choices

Depending on where you live, you may have rights to request:
Access to the personal information we hold about you
Corrections to inaccurate information
Deletion of certain information
Information about how we use and share data
To request any of the above, contact us using the information below.

9) Contact Us

RelayDesk
Email: [support@relaydesk.co]

10) Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” above. Your continued use of our website after changes means you accept the updated policy.